FAQs

Frequently Asked Questions

Welcome to MILYÉ and www.milyestudio.com. We have compiled a list of frequently asked questions to provide you with more information about our brand and our website.

Product Information

Which products are available for purchase on milyestudio.com?
At MILYÉ, you can find a curated collection of premium apparel and accessories including tees, hoodies, sweatpants, beanies, caps, and swimwear. Every piece is designed and released with intention.

Does MILYÉ offer sales or discounts?
We occasionally offer promotions on select items. To stay updated, subscribe to our newsletter and follow us on social media.

What are Made to Order items?
Made to Order items are crafted specifically for you after your order is placed. These items may have longer processing and delivery times due to their nature.

What are Pre-Order items?
Pre-Order items are available for purchase before official release. By pre-ordering, you secure your item in advance and it will ship as soon as it becomes available.

What are Back-Order items?
Back-Order items are temporarily out of stock but can be ordered in advance. They will ship once back in stock and may have longer processing times.

Can I personalize my items?
Currently, we do not offer personalization services. We continuously work to expand our offerings and personalized options may be available in the future.

What if an item I want is unavailable?
If an item is unavailable, subscribe to product notifications and you will be notified when it becomes available again.

How do I determine my size?
We provide detailed size guides on each product page and in our Size Guide section to help you find the right fit.

Where are MILYÉ products made?
MILYÉ products are produced using premium blanks and custom manufacturing processes that meet our quality standards. All pieces go through our own quality review before shipping.

How do I know if a MILYÉ product is authentic?
MILYÉ guarantees the authenticity of all products sold on milyestudio.com. We employ strict quality control measures to ensure every item meets our standard before it reaches you.

How has MILYÉ committed to sustainability?
At MILYÉ, we are committed to responsible practices. We work to minimize environmental impact through intentional production, quality-first manufacturing, and reducing waste through made-to-order processes.

Orders & Shipping

How long does processing take?
Please allow 7 to 14 business days for processing before your order ships. Once shipped, you will receive a tracking link by email.

Do you ship internationally?
Yes. MILYÉ ships worldwide including the United Kingdom and Germany. International delivery typically takes 7 to 21 business days after processing. Local customs duties and import fees may apply and are the responsibility of the recipient.

Can I cancel my order?
We do not accept cancellations once an order has been placed, except in cases of critical order errors. We reserve the right to cancel any high-risk order.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of receipt for US orders and 21 days for international orders. Items must be unworn, unwashed, and in original condition. Refunds are issued to the original payment method. Please visit our Returns & Exchanges page for full details.

Do you accept returns on sale items?
No. All sale items are final sale.

Contact

If you have additional questions, please reach out to our customer service team via our Contact page. We respond within 1 to 2 business days.

Thank you for choosing MILYÉ.