FAQs
MILYÉ — FREQUENTLY ASKED QUESTIONS
Welcome to MILYÉ and "milyestudio.com" (https://milyestudio.com). Below, you’ll find answers to common questions about our products, ordering, shipping, and customer service.
PRODUCT INFORMATION
What products are available on MILYÉ?
MILYÉ offers a curated selection of apparel and accessories. Available products vary by collection and release. Visit our website to explore the current offerings.
How can I hear about new releases?
Subscribe to our newsletter and follow MILYÉ on social media for updates on new releases, announcements, and stories from the house.
What are Made-to-Order items?
Made-to-order items are produced after an order is placed. These items may require additional processing time. Please review the product page for any specific production or shipping details.
What are Pre-Order items?
Pre-order items can be purchased before their official release or availability. Your order will ship when the item becomes available, subject to the estimated timeline provided on the product page.
What are Back-Order items?
Back-ordered items are temporarily unavailable in inventory but may still be purchased when this option is offered. Orders will ship once the item is back in stock. Additional processing time may apply.
Can I personalize my items?
MILYÉ does not currently offer personalization services.
What if an item I want is unavailable?
Availability varies by product and release. If product notifications are available on the item’s page, sign up to receive an update when it becomes available again.
How do I determine my size?
Review the size information provided on the product page and consult our Size Guide, where available. If you need additional assistance, contact us at MilyeHelp@gmail.com.
Where are MILYÉ products made?
Production methods and locations may vary by product. Please refer to the individual product page for available product-specific information.
How do I know if a MILYÉ product is authentic?
Products purchased directly from milyestudio.com are sold by MILYÉ. For questions about a product’s authenticity, contact MilyeHelp@gmail.com.
How is MILYÉ approaching sustainability?
MILYÉ values intentional production, quality, and reducing unnecessary waste. Our production methods may vary by product, and we aim to make thoughtful decisions as the house continues to grow.
ORDERS & SHIPPING
How long does order processing take?
Please allow 7–14 business days for processing before your order ships, unless the product page states otherwise. Processing time is separate from transit time. Once your order ships, you’ll receive a shipping confirmation and tracking information when available.
Do you ship internationally?
Yes. MILYÉ ships to eligible international destinations, including the United Kingdom and Germany. International transit typically takes 7–21 business days after processing. Delivery times may vary due to the destination, carrier, customs clearance, or other circumstances.
Customs duties, VAT, and import fees may apply and are generally the recipient’s responsibility unless otherwise stated at checkout or required by law.
Can I cancel my order?
Contact MilyeHelp@gmail.com as soon as possible if you need to request a cancellation. Cancellation requests are not guaranteed once an order has entered processing, production, or shipment. MILYÉ may cancel orders when necessary, including for suspected fraud, payment issues, or inventory errors. Any applicable refund will be handled in accordance with our policies and applicable law.
Where can I find my tracking information?
Tracking information will be sent by email after your order ships, when tracking is available. Please allow time for the carrier to update the tracking status.
RETURNS & EXCHANGES
What is your return policy?
Eligible items may be returned within 14 calendar days of delivery, subject to the requirements in our Returns & Exchanges policy. Items must generally be unworn, unused, unwashed, and in their original condition, with tags and packaging where applicable.
Approved refunds are issued to the original payment method. Please review our Returns & Exchanges page for instructions and complete eligibility details.
Are any items non-returnable?
Some items may be marked as non-returnable on their product pages where permitted by law. These restrictions do not limit any rights or remedies that cannot legally be excluded.
What if I receive a damaged or incorrect item?
Contact MilyeHelp@gmail.com with your order number, a description of the issue, and photographs if possible. Please contact us promptly so we can review the issue and explain the next steps. Your rights under applicable consumer law remain unaffected.
How long do refunds take?
Once a return is approved and processed, refunds are generally issued to the original payment method. Please allow approximately 5–10 business days for processing; your bank or payment provider may require additional time.
CONTACT & CUSTOMER SERVICE
How can I contact MILYÉ?
For questions about products, orders, shipping, returns, or anything else related to your purchase, email MilyeHelp@gmail.com.
What are your customer service hours?
Our customer service hours are Monday through Friday, 9:00 AM–5:00 PM Central Time.
How long does it take to receive a response?
We aim to respond to customer inquiries within 1–2 business days. Response times may vary during busy periods.
Thank you for choosing MILYÉ.
MILYÉ — Forever Blessed.