MILYÉ — SHIPPING POLICY

Last Updated: October 27, 2026

At MILYÉ, we prioritize quality and customer satisfaction throughout the order and delivery process. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Processing Time

MILYÉ products may be made to order. Please allow 7–14 business days for order processing before shipment, unless a different timeframe is stated on the applicable product page.

Processing time is separate from shipping and transit time. Your total delivery timeframe includes both processing and transportation.

Processing may occasionally take longer due to product availability, high order volume, holidays, supplier delays, or circumstances outside our reasonable control. If a significant delay affects your order, we will provide updates where reasonably possible.

2. Shipping Options and Costs

MILYÉ offers domestic and international shipping to eligible destinations worldwide.

Available shipping methods and applicable shipping costs are displayed at checkout based on your delivery address, order, and available services.

Shipping options, rates, and destination availability may vary. An available shipping method at checkout does not guarantee a particular delivery date.

3. Order Tracking

Once your order has shipped, you will generally receive a shipping confirmation email containing tracking information when tracking is available from the carrier.

Tracking updates may take time to appear after a shipping label is created or a package is handed to the carrier. Tracking information is provided by the applicable shipping service, and MILYÉ cannot guarantee that carrier tracking systems will update in real time.

If you have questions about your shipment, contact MilyeHelp@gmail.com and include your order number.

4. Domestic Delivery — United States

After processing, domestic orders typically take approximately 3–5 business days to arrive.

Based on the stated processing and transit estimates, the estimated total timeframe is approximately 10–19 business days from the date of purchase.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may vary based on destination, carrier operations, weather, holidays, and other circumstances.

5. International Delivery

MILYÉ ships internationally to eligible destinations worldwide, including the United Kingdom and Germany.

After processing, international orders typically take approximately 7–21 business days to arrive, depending on the destination and carrier handling.

Based on the stated processing and transit estimates, the estimated total timeframe is approximately 14–35 business days from the date of purchase.

International delivery may take longer due to customs inspections, import procedures, local delivery services, public holidays, or other circumstances outside our reasonable control.

6. International Shipping and Customs

International orders may be subject to customs duties, import taxes, value-added tax (VAT), handling fees, or other charges imposed by the destination country.

Unless the checkout or applicable order terms expressly state otherwise, these charges are the customer's responsibility and are separate from the purchase price and shipping charges paid to MILYÉ.

Customers are responsible for complying with applicable import requirements in their destination country. MILYÉ cannot guarantee customs clearance times and is not responsible for delays caused by customs authorities, although we will assist with shipment information where reasonably possible.

7. Delivery and Signature Requirements

Some shipments may require a signature upon delivery, depending on the carrier, shipping service, destination, or order circumstances.

If a signature is required and no one is available, the carrier may leave a delivery notification, attempt delivery again, or direct the package to a designated pickup location.

Customers are responsible for following the carrier's instructions and arranging redelivery or collection where necessary.

Please ensure that your shipping address and contact details are accurate when placing an order. If you notice an error, contact MilyeHelp@gmail.com as soon as possible. Address changes cannot be guaranteed after an order has entered processing or shipment.

8. Packaging

MILYÉ takes reasonable care in preparing orders for shipment. Packaging may vary depending on the product, order, and shipping requirements.

Where appropriate, additional protective packaging may be used to help protect products during transit. Specific packaging materials or security features are not guaranteed for every order.

9. Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated delivery timeframe, contact MilyeHelp@gmail.com with your order number and tracking information.

We will review the available shipment information and explain the next steps. You may also be asked to contact the carrier or assist with a delivery investigation.

A tracking status marked “delivered” does not automatically resolve every claim or eliminate any obligations MILYÉ may have under applicable law.

Nothing in this policy limits consumer rights or remedies that apply when an order is lost, not delivered within the required or agreed timeframe, or otherwise fails to comply with applicable law.

10. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, contact MilyeHelp@gmail.com as soon as possible and include your order number.

Changes and cancellations cannot be guaranteed after processing, production, or shipment has begun. Any cancellation, refund, or return request remains subject to our Return & Refund Policy and applicable law.

11. Acceptance of This Policy

By placing an order through https://milyestudio.com, you acknowledge that you have had the opportunity to review this Shipping Policy, including the stated processing period and estimated delivery timeframes.

This policy should be read together with our Terms of Service, Return & Refund Policy, and Privacy Policy. Nothing in this policy excludes or limits rights that cannot legally be waived.

12. Contact MILYÉ

For shipping questions, tracking assistance, delivery concerns, or address-change requests, contact:

MILYÉ Customer Support
Email: MilyeHelp@gmail.com

Please include your order number so we can assist you more efficiently.

MILYÉ — Forever Blessed.