Refund policy

Return and Exchange Policy

Cancellations: We understand that circumstances can change, but unfortunately, we do not accept cancellations once an order has been placed. Please review your order carefully before finalizing your purchase.

Refunds and Returns: Due to the limited availability of our items, we do not offer returns for refunds or credit. All sales are final. We encourage you to ensure that you have selected the correct size and color before completing your purchase.

Gift Returns: We regret to inform you that we do not accept returns for gifts. All sales are final. If you received a gift and need to exchange it for a different size, please refer to the exchange policy outlined below for instructions on how to request an exchange, if available.

Sale Items: We do not accept returns for sale items. All sales are final. Please carefully consider your purchase before placing an order.

Exchanges: At BENIAMINO, we only consider exchanges in the following circumstances:

  1. Size Exchange:

    • To request a size exchange, please contact our customer service for authorization within 7 days of receiving your package.
    • The item must be in new condition, unworn, with all tags and labels attached.
    • If the requested size is available, we will process the exchange and ship the new item to you within a reasonable period of time.

  2. Defects or Damage:

    • If your item arrives with a defect or is damaged during delivery, please contact our customer service for authorization within 7 days of receipt.
    • Upon receiving the returned product, we will examine it and notify you via email within a reasonable period of time regarding the replacement process.
    • If eligible for a replacement, we will promptly replace the product, subject to inventory availability.

  3. Wrong Item Shipped:

    • If you received the wrong item in your order, please contact our customer service for authorization within 7 days of receipt.
    • Upon receiving the wrong item, we will examine it and notify you via email within a reasonable period of time.
    • If eligible for a replacement, we will promptly replace the product, subject to inventory availability.

Please note the following guidelines for exchanges:

  • The item must be in the same condition as when it was received (unwashed and unworn). We cannot accept exchanges for items that have been worn, washed, or damaged.
  • Include a copy of the receipt, your contact number, and the item information (name, color, and size) with your return package.
  • Once we receive the package, we will contact you to confirm the exchange details and arrange for the new item to be sent.

All exchange shipments are the responsibility of the customer. Exchange requests made after 7 days of receiving the item will not be accepted. Please understand that exchanges are subject to inventory availability, and eligible items may only be exchanged once per order.

Lost or Stolen Packages: We cannot be held responsible for lost or stolen packages that have been confirmed as delivered to the address provided during the order. If you believe your package was lost or stolen, we recommend filing a claim with the shipping carrier for compensation.

Contacting Customer Service: For any inquiries or assistance, please contact our customer service via email at [Customer Service Email]. Please provide all relevant information, including your order number, style name, size, and color, to help us assist you effectively.

Payment Options: We accept PayPal and all major credit cards for payment. Your payment information is securely processed to ensure a safe and convenient shopping experience.

International Shipping: Yes, we ship internationally. However, please note that international shipments may be subject to import taxes, duties, and customs fees upon reaching the destination country. These charges are the responsibility of the recipient.

Shipping to PO Boxes: We do ship packages to PO Boxes for your convenience. Please ensure to provide the correct PO Box address when placing your order to avoid any delivery issues.

Shipping Services and Tracking: We offer various shipping options to cater to your needs. The available shipping methods and their associated costs will be displayed during the checkout process. You can choose the option that best suits your requirements.

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your order and estimated delivery date. We work with reliable shipping carriers to ensure timely and secure delivery of your package.

Signature Requirement: For added security, a signature may be required upon delivery of your order. This ensures that the package is received by the intended recipient. If you are unable to be present at the delivery address, the carrier may leave a notice with instructions on how to schedule a re-delivery or pick up the package from a designated location.

Delivery Restrictions: While we strive to provide worldwide shipping, there may be certain locations or regions where delivery restrictions apply. If you encounter any issues during the checkout process regarding your shipping destination, please contact our customer service for assistance. We will do our best to accommodate your request or provide alternative solutions if possible.

International Shipping: We are pleased to offer international shipping to customers outside the United States. However, please note that international shipments may be subject to customs clearance procedures, import taxes, duties, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.

Collect In-Store Service: We provide a convenient Collect In-Store service for customers who prefer to pick up their orders in person. Simply select the Collect In-Store option during checkout, and we will notify you when your order is ready for pickup at our designated location in Houston, Texas. Please bring a valid identification document and your order confirmation email for verification during pickup.

Vault Item Packaging: Our Vault items, known for their exclusivity and uniqueness, are carefully packaged to ensure their safety during transit. These items may come with specialized packaging and additional protective measures to preserve their condition and authenticity. Rest assured that we take great care in packaging Vault items to meet the highest standards.

We understand the importance of a smooth and transparent shipping process. If you have any further questions or concerns regarding shipping, tracking, delivery, or any other related inquiries, please don't hesitate to reach out to our customer service team. We are here to assist you and provide a satisfactory shopping experience