Shipping policy

Shipping Services

  1. Shipping Options and Costs: BENIAMINO offers several shipping options to accommodate your preferences and needs. The available shipping methods and associated costs will be presented to you during the checkout process. The costs may vary depending on factors such as the destination, weight, and dimensions of the package.

  2. Order Tracking: Tracking your order is made easy with BENIAMINO's online tracking system. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. Simply visit our website and enter the provided tracking number to get real-time updates on the status and location of your order.

  3. Signature Requirement: For security purposes, some orders may require a signature upon delivery. This ensures that your package is received by the intended recipient and helps prevent unauthorized access. If a signature is required, a delivery notification will be left, and you may need to arrange for a convenient time or location to receive your package.

  4. Delivery Restrictions and International Shipping: While BENIAMINO strives to deliver orders to as many locations as possible, there may be certain delivery restrictions based on local regulations or logistical limitations. These restrictions may include specific countries, regions, or remote areas. During the checkout process, you will be notified if your desired delivery location is ineligible or subject to additional fees. For international shipping, please note that customs duties, taxes, and import fees may apply, and it is your responsibility to comply with any applicable laws and regulations.

  5. Collect In-Store Service: BENIAMINO offers a convenient Collect In-Store service, allowing you to place an order online and pick it up at one of our designated store locations. To use this service, simply select the Collect In-Store option during the checkout process. You will receive an email notification once your order is ready for pickup.

  6. Pick-up Authorization: When collecting your Collect In-Store order, please ensure that you bring a valid government-issued ID and a copy of the order confirmation email. To authorize someone else to pick up your order on your behalf, please provide them with a signed authorization letter, a copy of your government-issued ID, and the order confirmation email. We reserve the right to verify the identity of the person picking up the order to ensure a secure and seamless process.

  7. Packaging of Vault Items: Vault items are packaged with utmost care and attention to detail. We understand the value and importance of these items and take every precaution to ensure their safe transportation. Vault items are typically packaged in secure, tamper-resistant packaging, offering protection from damage and maintaining their pristine condition during transit.

Please note that the information provided here is general in nature and may be subject to change. Specific shipping options, costs, and procedures may vary depending on the products, location, and other factors. We recommend reviewing the detailed shipping information provided during the checkout process for the most accurate and up-to-date details.

If you have any further questions or require assistance regarding our shipping services, please don't hesitate to contact our customer support team. We are here to help make your shopping experience with BENIAMINO as smooth and enjoyable as possible.