Returns & Exchanges

Returns & Exchanges

Cancellations

We do not accept cancellations once an order has been placed. Orders can only be canceled if there are critical errors in your order. We reserve the right to cancel any high-risk order.

Returns

We accept returns within 14 days of receipt for domestic (United States) orders and within 21 days of receipt for international orders, including the United Kingdom and Germany. Items must be unworn, unwashed, and in their original condition with all original packaging.

Refunds will be issued to the original payment method within 5 to 10 business days of receiving and inspecting the returned item. Store credit may also be offered as an alternative at the customer's request.

To initiate a return, please contact our customer service team at CLICK HERE with your order number and reason for return. You will receive a return authorization and instructions. Return shipping costs are the responsibility of the customer.

Return Address:
MILYÉ
4758 Brinkley Street
Houston, TX 77045
United States

Sale Items

Returns for sale items are not accepted. All sales are final.

Gift Returns

We do not accept returns for gifts. If you need to exchange a gift for a different size, please refer to the exchange policy below.

Exchanges

At MILYÉ, exchanges are only considered in the following circumstances:

  1. Defects or Damage: If your item arrives defective or damaged, contact our customer service within 7 days of receipt.
  2. Wrong Item Shipped: If you received the wrong item, contact our customer service within 7 days of receipt.

Please Note:

  • Items must be unworn, unwashed, and in their original condition.
  • Include a copy of the receipt, your contact number, and item information (name, color, and size) with your return package.
  • All exchange shipments are the responsibility of the customer. Requests made after 7 days will not be accepted.

International Returns (United Kingdom & Germany)

Customers in the United Kingdom and Germany may return eligible items within 21 days of receipt. Return shipping costs and any applicable customs fees for returned items are the responsibility of the customer. Refunds will be issued to the original payment method and may take 5 to 10 business days to process after the item is received and inspected.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the carrier. If you believe your package is lost or stolen, please file a claim directly with the shipping carrier.

Contacting Customer Service

For all return and exchange inquiries, contact our customer service team (CLICK HERE) with your order number and item details. Our team will respond within 1 to 2 business days.