MILYÉ — RETURNS & EXCHANGES

Last Updated: October 27, 2026

1. Cancellations

If you wish to cancel an order, contact MilyeHelp@gmail.com as soon as possible and include your order number.

Cancellation requests are not guaranteed once an order has entered processing, production, or shipment. If an order cannot be canceled, eligible return options may be available after delivery.

MILYÉ reserves the right to cancel or refuse an order when reasonably necessary, including in cases of suspected fraud, payment issues, inventory errors, or other legitimate concerns. If payment has been collected for an order we cancel, any required refund will be issued to the original payment method.

Nothing in this section limits cancellation rights provided by applicable law.

2. Returns

MILYÉ accepts eligible return requests within 14 calendar days of delivery for domestic and international orders, subject to the conditions below and applicable law.

To qualify for a return, items must be unworn, unused, unwashed, undamaged, and in their original condition, with original tags and packaging where applicable.

Items must not show signs of wear, washing, alteration, or damage beyond reasonable handling necessary to inspect them. Refunds may be reduced where permitted by law if an item has been used or handled beyond what is reasonably necessary to inspect it.

To request a return, email MilyeHelp@gmail.com with your order number, the item you wish to return, and the reason for the request. Please wait for return instructions before shipping the item.

Unless MILYÉ states otherwise or applicable law requires otherwise, customers are responsible for return shipping costs for change-of-mind returns.

3. Refunds

Returned items will be inspected after receipt. We will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method within 5–10 business days after approval. Banks and payment providers may require additional time to post the funds.

Store credit may be offered as an alternative where appropriate, but it will not replace a refund or other remedy required by applicable law.

If you have not received your refund after a reasonable period, contact MilyeHelp@gmail.com with your order number.

4. Non-Returnable Items

Items specifically marked as non-returnable on their product pages may be excluded from change-of-mind returns where permitted by law.

This exclusion does not limit any rights or remedies that apply to defective, damaged, incorrect, misdescribed, or otherwise nonconforming items.

If you are unsure whether an item qualifies for a return, contact MilyeHelp@gmail.com before sending it back.

5. Gift Returns

Gift returns are subject to the same eligibility requirements as other returns unless MILYÉ states otherwise.

If you received an item as a gift and would like to request an exchange, contact MilyeHelp@gmail.com. Exchanges depend on product availability and approval.

Nothing in this section limits any consumer rights that apply under applicable law.

6. Exchanges

Exchanges may be considered in the following circumstances:

Defective or damaged items: Contact us as soon as possible after delivery, preferably within 7 calendar days, and include your order number, a description of the issue, and photographs where reasonably possible.

Incorrect items: If you receive an item different from the one you ordered, contact us as soon as possible, preferably within 7 calendar days of delivery.

Items being returned for an exchange should be unworn, unwashed, and in their original condition, except where the reported defect or error makes that impossible.

Please contact MilyeHelp@gmail.com before returning an item. We will provide instructions and explain the available resolution.

For approved change-of-mind exchanges, customers are generally responsible for shipping costs unless MILYÉ states otherwise. If MILYÉ sent an incorrect item or the item arrived defective or damaged, we will explain the appropriate resolution, including shipping arrangements where applicable.

The 7-day reporting request does not limit any rights or remedies that cannot legally be restricted.

7. International Returns

Eligible international orders, including orders delivered to the United Kingdom and Germany, are subject to the return conditions above unless a longer period or different remedy is required by applicable law.

Customers are generally responsible for return shipping costs and any applicable customs charges for change-of-mind returns, where permitted by law.

For eligible statutory cancellations, refunds and delivery charges will be handled in accordance with the consumer laws that apply to the purchase. Customs charges, return costs, and delivery refunds may be subject to specific legal requirements.

Customers in the European Union and United Kingdom may have statutory cancellation rights for online purchases, generally including a 14-day period after receiving goods, subject to applicable exceptions. Contact MilyeHelp@gmail.com to exercise a cancellation right or request instructions.

8. Lost, Delayed, or Stolen Packages

If your order is delayed, appears lost, or is marked delivered but cannot be located, contact MilyeHelp@gmail.com with your order number and tracking information.

You may also contact the shipping carrier to request tracking details or open an investigation. We will review the situation and explain the next steps.

Carrier confirmation of delivery does not automatically eliminate any obligations or responsibilities MILYÉ may have under applicable law.

9. Contact Customer Service

For all return, refund, cancellation, or exchange inquiries, contact:

MILYÉ Customer Support
Email: MilyeHelp@gmail.com

Include your order number and relevant item details so we can assist you. We aim to respond within 1–2 business days, although response times may vary during busy periods.

MILYÉ — Forever Blessed.